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color grain variations are characteristics of natural leathers and make each item unique. when not in use, store accessories in the protective dust bag received with purchase in a cool, dry place. We recommend that you treat all items with care as natural wear can occur. alexanderwang does not provide repair service or replacement for products purchased from off-price or unauthorized retailers. this limited warranty does not cover standard wear and tear, misuse, or theft. in the event you experience any hardware or structural issues, please bring the product back to the original authorized retailer with proof of purchase for repair assessment or contact customer care. it is rare that we experience problems, but we are committed to providing the highest quality of customer service by helping resolve this issue.
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we seek to use only the finest materials and each item we sell is carefully inspected to ensure the highest manufacturing standards.Īlexanderwang handbags from our website, stores, and authorized retailers are guaranteed against defects in materials and workmanship for one year from the date of purchase. If there's an item you want to order that's not online, contact customer care.ĥ how can i make my wang item last forever?Īlexanderwang takes pride in the craftsmanship and design of our handbags and accessories. the purchase of pre-order items can be made with credit card only. In any case, you will receive a confirmation email as soon as the package is shipped. orders consisting of pre-order items with different expected ship dates will be shipped together on the latest estimated delivery date. Mixed orders consisting of currently available and pre-order items will be dispatched at two different times, but you will be charged only once for the shipping fees. if you have a question regarding the status of your pre-order, our customer care team can assist you. note that because these dates are estimations, they can sometimes change. an estimated ship date is indicated for each pre-order item within the product page. a pre-order is the reservation of an item that is not yet available for shipment but will be soon. Yes, the option to pre-order will appear on the product page if it's available for that item. to see if you will be responsible for duties upon delivery, please reference the taxes and duties section of the site under shipping information.Ĥ can i pre-order an item that's not in stock? Sales tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a state where retail stores, company establishments or one of our partners are located.Īll prices are inclusive of vat.
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To safeguard your credit card purchases, you will always be asked to enter your cvv code for every order. we only use protected connections, as demonstrated by the "https" url prefix and the lock symbol that appears in the browser's address bar. On the site, every purchase is made with maximum security thanks to the use of trustwave and geotrust-certified secure servers and the implementation of the most advanced encryption services (ssl).
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Alexanderwang accepts the following payment methods:Ĭredit card: visa, mastercard, american express, jcb, visa electron, cartes bancaires, sepa, gira, sofort, idealĪlexanderwang allows you to securely save your credit card details so that you don't have to re-enter them for future purchases.Īs soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds however, the card is not charged until the order is shipped, at which point you will receive a notification email.